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Resumen:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced
that they have put together joint guidelines to safegua (...)
Extracto del documento de
customer care and billing cc b:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the ...
Publicado en:
2002-02-09
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Resumen:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Extracto del documento de
customer care and billing cc b:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Publicado en:
2001-09-15
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Resumen:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Extracto del documento de
customer care and billing cc b:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Publicado en:
2004-01-30
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Resumen:
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals
to locate ideal trading partners, submit RFQs for new contracts, and receive the results of reverse auctions, all from their
familiar Fourth Shift vendor operations, manufacturing (...)
Extracto del documento de
customer care and billing cc b:
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals
to locate ideal trad...
Publicado en:
2000-08-14
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Resumen:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the
business plan in action. Is it time for other companies to consider this model? (...)
Extracto del documento de
customer care and billing cc b:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed
us the business plan in action. ...
Publicado en:
2003-06-05
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Resumen:
Compaq rises, IBM falls, but Dell remains master of the desktop domain. (...)
Extracto del documento de
customer care and billing cc b:
Compaq rises, IBM falls, but Dell remains master of the desktop domain.
Publicado en:
2000-06-02
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Resumen:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Extracto del documento de
customer care and billing cc b:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Publicado en:
2001-01-17
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Resumen:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the customer. Ignore him at your peril. (...)
Extracto del documento de
customer care and billing cc b:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the...
Publicado en:
2002-06-22
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Resumen:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Extracto del documento de
customer care and billing cc b:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stabi...
Publicado en:
1999-09-01
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Resumen:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Extracto del documento de
customer care and billing cc b:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Publicado en:
2005-12-06
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Resumen:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Extracto del documento de
customer care and billing cc b:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Publicado en:
2005-08-04
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Resumen:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence
provides to help address these topics. (...)
Extracto del documento de
customer care and billing cc b:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower p...
Publicado en:
2007-08-08
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Resumen:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction. (...)
Extracto del documento de
customer care and billing cc b:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. ...
Publicado en:
2000-12-15
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Resumen:
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think
they perceive? (...)
Extracto del documento de
customer care and billing cc b:
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you
think they perceive?
Publicado en:
2003-10-18
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Resumen:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Extracto del documento de
customer care and billing cc b:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Publicado en:
2005-08-12
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Resumen:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Extracto del documento de
customer care and billing cc b:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Publicado en:
2010-11-26
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Resumen:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Extracto del documento de
customer care and billing cc b:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Publicado en:
2005-12-05
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Resumen:
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America.
Why does CGI expect thinkAnalytics’ software to make a difference to its customers? (...)
Extracto del documento de
customer care and billing cc b:
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America.
Why does CGI expe...
Publicado en:
2000-09-22
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Resumen:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Extracto del documento de
customer care and billing cc b:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Publicado en:
2009-09-11
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Resumen:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Extracto del documento de
customer care and billing cc b:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Publicado en:
2005-08-05