-
Resumen:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Extracto del documento de
customer relationship management i series:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Publicado en:
2001-01-17
-
Resumen:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Extracto del documento de
customer relationship management i series:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Publicado en:
2005-12-06
-
Resumen:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Extracto del documento de
customer relationship management i series:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Publicado en:
2005-02-14
-
Resumen:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Extracto del documento de
customer relationship management i series:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Publicado en:
2008-09-29
-
Resumen:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Extracto del documento de
customer relationship management i series:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Publicado en:
2008-09-29
-
Resumen:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
Extracto del documento de
customer relationship management i series:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and t...
Publicado en:
2006-05-23
-
Resumen:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Extracto del documento de
customer relationship management i series:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Publicado en:
2005-02-16
-
Resumen:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Extracto del documento de
customer relationship management i series:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Publicado en:
2006-09-21
-
Resumen:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Extracto del documento de
customer relationship management i series:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Publicado en:
2006-07-07
-
Resumen:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Extracto del documento de
customer relationship management i series:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Publicado en:
2007-05-28
-
Resumen:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Extracto del documento de
customer relationship management i series:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Publicado en:
2007-12-07
-
Resumen:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Extracto del documento de
customer relationship management i series:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Publicado en:
2005-02-17
-
Resumen:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Extracto del documento de
customer relationship management i series:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Publicado en:
2006-03-16
-
Resumen:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Extracto del documento de
customer relationship management i series:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Publicado en:
2005-02-15
-
Resumen:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Extracto del documento de
customer relationship management i series:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Publicado en:
2005-12-05
-
Resumen:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Extracto del documento de
customer relationship management i series:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Publicado en:
2006-03-17
-
Extracto del documento de
customer relationship management i series:
... Part 1 of this blog series introduced the need for ... Consona Knowledge
Management suite (formerly KNOVA) with the customer relationship management
(CRM) offering ...
Publicado en:
2009-03-03
-
Resumen:
The imperative to respond to constantly-evolving customer requirements more efficiently is driving retailers to look at applications
giants to provide standardized software that provides flexible, integrated demand intelligence. (...)
Extracto del documento de
customer relationship management i series:
The imperative to respond to constantly-evolving customer requirements more efficiently is driving retailers to look at applications
giants to pro...
Publicado en:
2006-05-04
-
Extracto del documento de
customer relationship management i series:
... white paper entitled “Customer Relationship Management:
The Winning ... which confirms the customer order, thereby ... channel
order management capabilities, most ...
Publicado en:
2010-02-10
-
Resumen:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Extracto del documento de
customer relationship management i series:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Publicado en:
2005-08-12