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Abstract: Management at Concert
GmbH, a company specializing in the production of non-woven air-laid fabrics, realized that the company had a lot of different custom applications running in its plants. Much of the production management was being handled manually—not in keeping with the nature of the company. After selecting a production management solution, Concert realized a return on investment in less than one year. Learn why.
PubDate: 10/15/2009 9:22:00 AM
Abstract: Until 2004, German agricultural machinery manufacturer RAUCH created its technical publications in-house, relying on a service provider to create and translate operation manuals. The problem: this was a massive, time-consuming effort requiring extensive communication between all parties. Clearly, RAUCH needed to change its approach. The solution: incorporating Arbortext IsoDraw into its technical publications workflow.
Abstract: E-mail users around the world have noticed an increasing number of unsolicited messages reaching their mailboxes. Anti-spam solutions have had to increase the frequency of their updates, and also to develop more heuristics more rapidly. That’s why it’s vital to implement an automatic process that quickly learns the characteristics of new spam—without affecting existing detection accuracy.
Abstract: Databases serve a lot of different business applications, all of which must work in perfect harmony to provide a good customer experience. Therefore it is important that the databases offer the best availability and performance. What does performance mean to you? Before you begin looking for a database 2 (DB2) monitoring solution, you should answer this and other questions about your business processes and your needs.
Abstract: The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm shift that ITIL s ITSM best-practices taxonomy seeks to achieve is the movement away from management of silos, towards management of services spanning multiple silos.
Abstract: IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve processes. But there’s still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services.
Abstract: Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.