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Resumen:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Extracto del documento de
problems in crm:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Publicado en:
2002-12-25
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Resumen:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functional and technical requirements and second, identifying the vendors that best match their requirements. This
article will focus on determining the functionali (...)
Extracto del documento de
problems in crm:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functi...
Publicado en:
2003-04-18
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Resumen:
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM)
software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance
testing involves three basic flavors: user acceptance, o (...)
Extracto del documento de
problems in crm:
... Typically, a new CRM system is closely monitored to compare information with your supplier's
benchmarks, and to get early warning of ongoing problems. ...
Publicado en:
2004-10-13
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Resumen:
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment,
it competes against a slew of companies with stronger brand names (not impeded by Cincom’s conservative tacit nature) and/or
financial resources. (...)
Extracto del documento de
problems in crm:
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment,
it competes against a s...
Publicado en:
2002-11-27
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Resumen:
Though superficially, IQMS, a small, quiet ERP provider, may be similar to its competitors, by offering fully-integrated
applications and services that are typically expected from larger tier one vendors, IQMS has truly differentiated itself in
the market. (...)
Extracto del documento de
problems in crm:
Though superficially, IQMS, a small, quiet ERP provider, may be similar to its competitors, by offering fully-integrated applications
and services...
Publicado en:
2005-04-06
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Resumen:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest
independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999
with the issuance of approximately 28 million shar (...)
Extracto del documento de
problems in crm:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's
second-largest independent s...
Publicado en:
2000-01-21
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Resumen:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the customer. Ignore him at your peril. (...)
Extracto del documento de
problems in crm:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the...
Publicado en:
2002-06-22
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Resumen:
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31,
2000. Geac also announced it has acquired RunTime, the Denmark-based e-Customer Relationship Management (eCRM) solutions provider
to the apparel, footwear, and textile industries. (...)
Extracto del documento de
problems in crm:
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31,
2000. Geac also announce...
Publicado en:
2000-04-20
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Resumen:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Extracto del documento de
problems in crm:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Publicado en:
2005-11-25
-
Resumen:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Extracto del documento de
problems in crm:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Publicado en:
2002-12-25
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Resumen:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list
of application offerings. In the last few years, in the (...)
Extracto del documento de
problems in crm:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in ...
Publicado en:
2001-11-26
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Resumen:
Although glitch-plagued software implementations are nothing new, the growing number of brand-name firms reporting big troubles
with their multimillion-dollar projects is starting to look like a Who's Who of the Fortune 500. (...)
Extracto del documento de
problems in crm:
Although glitch-plagued software implementations are nothing new, the growing number of brand-name firms reporting big troubles
with their multimi...
Publicado en:
1999-11-10
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Resumen:
IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform
on another. (...)
Extracto del documento de
problems in crm:
IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform
on another.
Publicado en:
1999-12-15
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Resumen:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Extracto del documento de
problems in crm:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Publicado en:
2005-11-25
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Resumen:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Extracto del documento de
problems in crm:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Publicado en:
2007-09-24
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Resumen:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of technology to create personalized, one-to-one relationships. (...)
Extracto del documento de
problems in crm:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of...
Publicado en:
2000-05-03
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Resumen:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and integrate industry-specific CRM solutions. (...)
Extracto del documento de
problems in crm:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and int...
Publicado en:
2000-05-31
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Resumen:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Extracto del documento de
problems in crm:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Publicado en:
2003-08-15
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Resumen:
Although glitch-plagued software implementations are nothing new, the growing number of brand-name firms reporting big troubles
with their multimillion-dollar projects is starting to look like a Who's Who of the Fortune 500. (...)
Extracto del documento de
problems in crm:
Although glitch-plagued software implementations are nothing new, the growing number of brand-name firms reporting big troubles
with their multimi...
Publicado en:
1999-11-10
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Resumen:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which
vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software,
functionality, and interoperability one could ever ask for. (...)
Extracto del documento de
problems in crm:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors
embrace open arch...
Publicado en:
2001-11-22