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Resumen:
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies
to manage data on IBM S/390 enterprise servers. The proposed solution is a new Candle Corporation product with a GUI front-end
that can track message flow, queue times, and other met (...)
Extracto del documento de
center:
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies
to manage data on IBM S/...
Publicado en:
2000-10-11
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Resumen:
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities,
reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center
phone systems in order to help phone system buy (...)
Extracto del documento de
center:
The phone system in your call center should help you achieve some very specific objectives, such as: increasing
revenue opportunities, reducing co... ...
Publicado en:
2010-09-21
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Resumen:
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity.
To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined
with utility-based computing architectures, (...)
Extracto del documento de
center:
With the increasing complexity of the data center and its dependent systems, data center
automation (DCA) is becoming a necessity. ... Data Center Automation. ...
Publicado en:
2010-03-11
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Resumen:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Extracto del documento de
center:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution
management) have, despite initi...
Publicado en:
2009-09-04
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Resumen:
Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such
practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server
technologies that drive up power and cooling demands, you m (...)
Extracto del documento de
center:
Common methods for monitoring the data center environment date from the days of centralized mainframes, and
include such practices as walking arou... ...
Publicado en:
2010-03-11
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Resumen:
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC).
A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for
application performance management. Learn how to migrat (...)
Extracto del documento de
center:
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center
(NOC). A survey of 176 IT profe... ...
Publicado en:
2010-03-11
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Resumen:
As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such
as the inflexibility caused by operating systems, applications, and associated data, which are bound to the hardware they
are installed on. Discover eight ways to optimize the infra (...)
Extracto del documento de
center:
As your business grows, so too does the complexity of your data center. Along ... c... 8
Solutions Designed to Optimize the Data Center. ...
Publicado en:
2010-03-11
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Resumen:
Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have
made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers
combat these problems. Learn about the factors that a (...)
Extracto del documento de
center:
Server and data center consolidation has never been more important. ... A Pragmatic Approach
to Server and Data Center Consolidation. ...
Publicado en:
2010-03-11
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Resumen:
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through
later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be
eliminated by viewing system planning as a data flow (...)
Extracto del documento de
center:
System planning is the Achilles’ heel of a data center physical infrastructure project. ...
Data Center Projects: System Planning. ...
Publicado en:
2010-03-11
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Resumen:
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications
that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be
hampering your service levels, to one that can ma (...)
Extracto del documento de
center:
Data Center Best Practices: Optimizing Service Infrastructure through OS Portability. Source: PlateSpin Ltd.
Document Type: White ...
Publicado en:
2010-03-11
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Resumen:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Extracto del documento de
center:
A contact center is a mission-critical component of any organization’s operations—regardless of who they
service. Yet stakeholders often remain di... ...
Publicado en:
2010-03-11
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Resumen:
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments.
Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions
based on timely administration, maintenance, and reporting (...)
Extracto del documento de
center:
Their call center agents ... Turn Your Call Center into a Strategic Asset. ...
Download <strong>Turn Your Call Center into a Strategic Asset</strong>. Comments: ...
Publicado en:
2010-03-11
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Resumen:
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although
India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call
center—while taking quality, political climate, and cost (...)
Extracto del documento de
center:
Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case. Source: 24-7 INtouch. Document
Type: White Paper ...
Publicado en:
2010-03-11
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Resumen:
Data centers are squeezed by a variety of pressures, such as power consumption, heating, ventilating, and air conditioning
(HVAC) requirements, new servers, human error, patching, asset tracking, and more. On top of this, you have to keep up with
dynamically changing business requirements. One of the key (...)
Extracto del documento de
center:
Automation for the New Data Center. Source ... virtualization. Download <strong>Automation
for the New Data Center</strong>. Comments: ...
Publicado en:
2010-03-11
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Resumen:
Automate to Optimize : The Foundation for Data Center Efficiency. Find Solutions and Other Applications for Your Decision
Related to Data Center Efficiency. IT administrators need to simplify both complex and routine tasks to deliver increasing
value with limited resources. Data center automation can help (...)
Extracto del documento de
center:
Automate to Optimize : The Foundation for Data Center Efficiency. Find Solutions and Other Applications for
Your Decision Related to Data Center Ef... ...
Publicado en:
2010-03-11
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Resumen:
Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The
keyboard/video/mouse (KVM) switch can help by enabling IT pros to effectively manage the continual expansion of data centers.
Learn how organizations of all sizes can optimize their (...)
Extracto del documento de
center:
Many large companies don’t realize the pains network administrators take to maximize real estate in the data center.
The keyboard/video/mouse (KVM... ...
Publicado en:
2010-03-11
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Resumen:
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides.
In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD)
over the next two years to serve the growing demand. F (...)
Extracto del documento de
center:
The Benefits of Call Center Outsourcing. Source ... where? Download <strong>The Benefits
of Call Center Outsourcing</strong>. Comments: ...
Publicado en:
2010-03-11
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Resumen:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Extracto del documento de
center:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation
To Automating Your Call Center Feedback. ...
Publicado en:
2010-03-11
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Resumen:
The need for secure remote management tops network administrators’ “to do” lists. Until now, this was cost-prohibitive for
all but the largest data centers. However, Internet protocol (IP) remote management devices are now affordable, enabling all
organizations to benefit from secure IP access thro (...)
Extracto del documento de
center:
IP Devices Promise the Future of Data Center Control and Management. Source: ATEN Technology. Document Type:
White Paper Description ...
Publicado en:
2010-03-11
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Resumen:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Extracto del documento de
center:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce
Automation. Find Free White Papers, Cas...
Publicado en:
2010-03-11