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Resumen:
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain
a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate
view of how well your company is treating your cus (...)
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For years, contact centers have used first contact resolution (FCR) rates to measure their
performance. While FCR rates remain a useful metric for... ...
Publicado en:
2010-03-11
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Resumen:
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more
apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics
is a critical function in leading this change. Find (...)
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Contact Optimization for Direct Marketers. Source ... experience. Download <strong>Contact
Optimization for Direct Marketers</strong>. Comments: ...
Publicado en:
2010-03-11
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Resumen:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
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A contact center is a mission-critical component of any organization’s operations—regardless of who they
service. Yet stakeholders often remain di... ...
Publicado en:
2010-03-11
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Resumen:
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically
dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to
manage, and has better customer service. Learn (...)
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Contact Centre Virtualisation. Source: EDS. ... business processes. Download <strong>Contact
Centre Virtualisation</strong>. Comments: ...
Publicado en:
2010-03-11
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Resumen:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
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Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation
To Building the Small Contact Center. Un...
Publicado en:
2010-03-11
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Resumen:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
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In successful contact centers, top agents provide a superior experience for customers and ultimately help
grow revenue for a company. How does you... ...
Publicado en:
2011-05-17
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Resumen:
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving
Performance in Your Conta... (...)
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Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices
for Improving Performance in Your Conta... ...
Publicado en:
2011-06-07
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Resumen:
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance
in Your Contac... (...)
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Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices
for Improving Performance in Your Contac... ...
Publicado en:
2011-07-26
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Resumen:
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling
efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to
quickly identify and address customers in a personalized (...)
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Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive
cross-selling efforts as well as stre... ...
Publicado en:
2010-03-11
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Resumen:
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting
body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with
other means of getting the most productivity from yo (...)
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The Truth about Agent Training and Turnover in the Contact Center. ... Download <strong>The
Truth about Agent Training and Turnover in the Contact Center</strong>. ...
Publicado en:
2010-03-11
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Resumen:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
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Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond.
Read Online White Paper about Six Key...
Publicado en:
2010-03-11
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Resumen:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
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This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Publicado en:
2005-07-06
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Resumen:
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales
force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates,
enhanced opportunity management, additional security, contact (...)
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After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer
more sales force automation features...
Publicado en:
2004-08-31
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Resumen:
You can contact me directly, or click here to let us know the most convenient time for us to contact you. (...)
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You can contact me directly, or click here to let us know the most convenient time for us to contact
you. Request Your Participation ...
Publicado en:
2010-03-11
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Resumen:
Using credit and A/R management as a sales tool requires defining goals and measuring results. Determining the competitive
landscape and using A/R management software with key features will help companies realize the full potential of credit and
A/R management. (...)
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Using credit and A/R management as a sales tool requires defining goals and measuring results. Determining the competitive
landscape and using A/R...
Publicado en:
2005-02-03
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Resumen:
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or
partner for life' strategy to fend off any intruder to its US market stronghold, especially Microsoft Business Solutions. (...)
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Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or
partner for life' strat...
Publicado en:
2002-12-18
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Resumen:
AccountMate Software has been a player in the middle market for over twenty years. In the past several years it has been
acquired by several global companies. Recently AccountMate's management has purchased the company and once again it is independent
and able to chart its own course. (...)
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... Contact Manager. AccountMate 6.5's Contact Manager is a full-featured
contact management software program that helps professionals ...
Publicado en:
2005-01-20
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Resumen:
AccountMate Software has been a player in the middle market for over twenty years. In the past several years it has been
acquired by several global companies. Recently AccountMate's management has purchased the company and once again it is independent
and able to chart its own course. (...)
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... Contact Manager. AccountMate 6.5's Contact Manager is a full-featured
contact management software program that helps professionals ...
Publicado en:
2005-01-20
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... In addition, users can remotely search for contact information (and get directions to
their place via Google Maps), and view (read-only) executive type ...
Publicado en:
2011-02-23
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Resumen:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer
relationship management, small and medium enterprise mar (...)
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TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality ...
Publicado en:
2004-09-23