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Resumen:
To be reliable, cost and profitability analysis must be underpinned with an activity-driven view of how an organization’s
products, customers, and channels consume resources and incur costs. However, activity-based costing (ABC) contributes to
more reliable customer, product, and channel profitability (...)
Extracto del documento de
customer analytics:
Implementing Customer, Product, and Channel Profitability Analytics. Source: Business Objects.
Document Type: White Paper Description ...
Publicado en:
2010-03-11
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Resumen:
Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response
to the increasing demand for single vendor solutions for operational and analytical CRM applications. This news comes less
than four months after E.piphany bought Octane Software to (...)
Extracto del documento de
customer analytics:
Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response to
the increasing demand...
Publicado en:
2000-10-05
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Resumen:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction. (...)
Extracto del documento de
customer analytics:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. ...
Publicado en:
2000-12-15
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Resumen:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for (...)
Extracto del documento de
customer analytics:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firm...
Publicado en:
2000-11-02
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Resumen:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Extracto del documento de
customer analytics:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Publicado en:
2005-08-05
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Resumen:
Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be
challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media
analytics now offer retailers the ability to act on intell (...)
Extracto del documento de
customer analytics:
Improving Revenue and Customer Engagement with Social Media Analytics. Source: SAS. Document
Type: Case Study Description: Social ...
Publicado en:
2011-05-24
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Resumen:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior. (...)
Extracto del documento de
customer analytics:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.
Publicado en:
2002-12-21
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Resumen:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Extracto del documento de
customer analytics:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Publicado en:
2004-01-30
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Resumen:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Extracto del documento de
customer analytics:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Publicado en:
2006-08-17
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Resumen:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Extracto del documento de
customer analytics:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Publicado en:
2005-08-16
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Extracto del documento de
customer analytics:
... Twitter RSS. Nov. 16. Medallia to Offer New Text Analytics Functionality to Its Customer
Experience Management Suite. Filed Under (Industry ...
Publicado en:
2010-11-16
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Resumen:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical
CRM service offerings that promise to provide more value (...)
Extracto del documento de
customer analytics:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider
LoudCloud and CRM analytics vendor E...
Publicado en:
2000-09-15
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Resumen:
Business Objects and TopTier Software have teamed to provide a unified enterprise portal to unite ERP, CRM, and supply chain
information with business intelligence. Given that the market for analytical applications is estimated to mushroom at a compound
annual growth rate of 28 percent to more than $6 b (...)
Extracto del documento de
customer analytics:
Business Objects and TopTier Software have teamed to provide a unified enterprise portal to unite ERP, CRM, and supply chain
information with busi...
Publicado en:
2001-02-27
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Resumen:
What are predictive analytics, and how are they used within business intelligence applications and for business performance
management? (...)
Extracto del documento de
customer analytics:
... a first-rate example of the application of analytics (specifically, predictive analytics)
in their identification of credit card risk, customer retention, and ...
Publicado en:
2009-09-11
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Resumen:
Siebel Systems is incorporating Informatica’s data integration platform into Siebel eBusiness Analytics 2000.3. The vendors
hope to use the integrated product to consolidate data into a 'comprehensive e-business data warehouse'. Have the vendors
found the e-business holy grail? (...)
Extracto del documento de
customer analytics:
... and expanded Siebel eBusiness 2000.3 application suite, Siebel eBusiness Analytics provides
executives and managers with insight into their customer base and ...
Publicado en:
2000-12-19
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Resumen:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
Extracto del documento de
customer analytics:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
Publicado en:
2000-10-18
-
Resumen:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Extracto del documento de
customer analytics:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Publicado en:
2005-08-05
-
Resumen:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics
to predictive analytics, and predictive analytics is emerging as a distinct new software sector. (...)
Extracto del documento de
customer analytics:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics to
predictive analytics, ...
Publicado en:
2005-12-24
-
Resumen:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Extracto del documento de
customer analytics:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Publicado en:
2005-08-12
-
Resumen:
IBM's Entity Analytics Solution (EAS) enables organizations to identify and connect individuals based on collected data and
their associated data patterns. EAS is used primarily within governments and the financial and insurance sectors to detect
and prevent fraud. (...)
Extracto del documento de
customer analytics:
... will define master data management (MDM) and explain how customer data integration ...
understanding of how MDM and CDI differ from entity analytics, outline their ...
Publicado en:
2007-01-03