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Resumen:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
Extracto del documento de
customer information management:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and t...
Publicado en:
2006-05-23
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Resumen:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Extracto del documento de
customer information management:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Publicado en:
2007-12-07
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Resumen:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Extracto del documento de
customer information management:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Publicado en:
2006-08-17
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Resumen:
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full
suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience. (...)
Extracto del documento de
customer information management:
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full
suite of ECM component...
Publicado en:
2006-08-07
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Resumen:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Extracto del documento de
customer information management:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Publicado en:
2007-09-24
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Resumen:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Extracto del documento de
customer information management:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Publicado en:
2009-09-11
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Resumen:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Extracto del documento de
customer information management:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Publicado en:
2005-02-16
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Resumen:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Extracto del documento de
customer information management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Publicado en:
2005-02-14
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Resumen:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Extracto del documento de
customer information management:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Publicado en:
2006-03-17
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Resumen:
Corporations are at risk because Web applications and servers make them susceptible to hackers and cyber crooks. However,
companies can perform security risk assessments that mitigate risk by applying security risk management policies designed
to protect a company’s data. (...)
Extracto del documento de
customer information management:
Corporations are at risk because Web applications and servers make them susceptible to hackers and cyber crooks. However,
companies can perform se...
Publicado en:
2008-06-06
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Resumen:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced
that they have put together joint guidelines to safegua (...)
Extracto del documento de
customer information management:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the ...
Publicado en:
2002-02-09
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Resumen:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Extracto del documento de
customer information management:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Publicado en:
2005-02-15
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Resumen:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
Extracto del documento de
customer information management:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer...
Publicado en:
2007-03-23
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Resumen:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Extracto del documento de
customer information management:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Publicado en:
2006-10-24
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Resumen:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Extracto del documento de
customer information management:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Publicado en:
2007-12-12
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Resumen:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Extracto del documento de
customer information management:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Publicado en:
2009-09-04
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Resumen:
IQMS appears to be raising the competitive bar for quality management among its ERP competition with a single database software
solution and seamless ERP systems access. (...)
Extracto del documento de
customer information management:
IQMS appears to be raising the competitive bar for quality management among its ERP competition with a single database software
solution and seaml...
Publicado en:
2005-04-07
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Resumen:
Supplier Logistics Management (SLM) offers the opportunity for considerable improvement in efficiency as well as cost reductions.
SLM enables companies and their suppliers to successfully synchronize information. (...)
Extracto del documento de
customer information management:
Supplier Logistics Management (SLM) offers the opportunity for considerable improvement in efficiency as well as cost reductions.
SLM enables com...
Publicado en:
2002-01-23
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Resumen:
The termination of QRS' merger with JDA Software opened a window of opportunity for business commerce automation provider
Inovis to acquire QRS, indicating a potential shift in its traditional strategy of B2B e-commerce connectivity (i.e., to drive
its offerings well behind the enterprise firewalls). (...)
Extracto del documento de
customer information management:
The termination of QRS' merger with JDA Software opened a window of opportunity for business commerce automation provider
Inovis to acquire QRS, i...
Publicado en:
2004-11-16
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Resumen:
Intense product architecture rejuvenation, functional enhancements cycles, and market consolidation exert pressure on all
mid-market vendors offering ERP and warehouse management solutions. Adonix must carefully allot research and development funds
and screen its new assets to increase its competitive ed (...)
Extracto del documento de
customer information management:
Intense product architecture rejuvenation, functional enhancements cycles, and market consolidation exert pressure on all
mid-market vendors offer...
Publicado en:
2005-09-22