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Resumen:
The combination of more sophisticated devices, more powerful browsers, and superior connectivity have elevated end-user expectations
for the mobile Web. This white paper examines performance statistics and research gleaned from four key verticals: search,
retail, banking, and airline. These high-impact, (...)
Extracto del documento de
great white paper:
Great Expectations: What Users Want from the Mobile Web Experience. Source: Gomez. Document Type: White
Paper Description: The combination of more sophisticated ...
Publicado en:
2010-09-23
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Resumen:
In this paper it’s argued that over the next three to five years, the winners in sales will be the ones who figure out how
to smoothly and productively manage a mobile sales team. Selling will be a mobile discipline. It’s imperative to craft a plan
for making mobility standard and keeping information (...)
Extracto del documento de
great white paper:
On the Move: Great Productivity Solutions for the Mobile Sales Team. Source: SAP. Document Type: White
Paper Description: In this paper it’s argued that over ...
Publicado en:
2011-03-15
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Resumen:
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through
which they can find information, purchase goods, view and pay their bills, request services, or get support based on their
specific needs and preferences. Discover solutions that can (...)
Extracto del documento de
great white paper:
... a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across
Multiple Touch Points. Source: SAP. Document Type: White Paper Description ...
Publicado en:
2010-09-01
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Resumen:
Evaluating software solutions usually starts out as an assessment of architecture, features and functionality, business processes
and IT fit. This makes perfect sense—until business stakeholders begin assessing the vendor as a potential business partner.
Learn about the risks of entering into an agreem (...)
Extracto del documento de
great white paper:
The Technology Is Great, Not So Sure About the Vendor. Source: Interim Technical Management, Inc. Document
Type: White Paper Description: Evaluating software ...
Publicado en:
2010-03-11
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Resumen:
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation.
If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged
advocates who help you grow your business. Read more to (...)
Extracto del documento de
great white paper:
How to Achieve a Great—and Profitable— Customer Experience. Source: SAP. Document Type: White
Paper Description: Profitable customer experience (CE ...
Publicado en:
2011-03-14
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Resumen:
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver
great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many
executives who would have a heart attack if their (...)
Extracto del documento de
great white paper:
The Insider’s Guide to Great Customer Service on the Web. Source: RightNow Technologies. Document Type: White
Paper Description: Companies that provide ...
Publicado en:
2010-03-11
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Resumen:
For many organizations, undertaking IT and business process outsourcing involves everything from finding and assessing providers,
to selecting locations, to determining which services are required. But the hardest part of outsourcing occurs after the deal
is done. To help businesses ensure consistency in (...)
Extracto del documento de
great white paper:
The Outsourcer’s Guide to Success: Nine Factors for Great Governance. Source: EquaTerra. Document Type: White
Paper Description: For many organizations ...
Publicado en:
2010-03-11
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Resumen:
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain
a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate
view of how well your company is treating your cus (...)
Extracto del documento de
great white paper:
Zero Contact Resolution: How to Keep Customers and Build Great Brands. Source: RightNow Technologies. Document
Type: White Paper Description: For years, contact ...
Publicado en:
2010-03-11
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Resumen:
Become an expert of Search Engine Optimization, (SEO). Read this whitepaper.Free download! Creating a great Website depends
on strategy, and the investment of time and energy in continuous improvement. Learn how techniques like search engine marketing
and search engine optimization (SEM and SEO), maximizi (...)
Extracto del documento de
great white paper:
Become an expert of Search Engine Optimization, (SEO). Read this whitepaper.Free download! Creating a great Website depends
on strategy, and the in...
Publicado en:
2010-03-11
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Extracto del documento de
great white paper:
... This is a great opportunity to put your white paper
on TEC’s site where thousands of prospective enterprise software buyers wishing to learn from industry ...
Publicado en:
2008-01-17
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Resumen:
Manufacturers and retailers are making great demands on their supply chains, and no one is better positioned to turn these
challenges into growth opportunities than wholesale distribution companies. This white paper addresses how wholesalers can
take advantage of these opportunities with an application t (...)
Extracto del documento de
great white paper:
... Source: itelligence, Inc. Document Type: White Paper Description: Manufacturers
and retailers are making great demands on their supply chains, and no one is ...
Publicado en:
2011-03-31
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Resumen:
For public-facing Web sites or those with a large consumer audience, finding a way to implement strong security that is easy
to use is a great challenge. This paper examines the security threats associated with weak authentication practices on the
Web, why businesses need to strengthen online authenticat (...)
Extracto del documento de
great white paper:
... Source: Confident Technologies. Document Type: White Paper Description:
For public-facing Web sites or ... strong security that is easy to use is a great challenge.
...
Publicado en:
2011-03-16
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Resumen:
While a great deal of attention has been given to protecting companies’ electronic assets from outside threats, organizations
must now turn their attention to an equally dangerous situation: data loss from the inside. Given today’s strict regulatory
standards, data loss prevention (DLP) has become on (...)
Extracto del documento de
great white paper:
... Source: IronPort. Document Type: White Paper Description: While a great
deal of attention has been given to protecting companies’ electronic assets from ...
Publicado en:
2010-03-11
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Resumen:
Spreadsheets are great for accounting, but they simply don’t cut it when you need to build realistic and dynamic models of
complex business and engineering systems. What can you do when your calculations—and your need for visibility and risk management—demand
more than rows and columns? Create and (...)
Extracto del documento de
great white paper:
... Source: GoldSim. Document Type: White Paper Description: Spreadsheets
are great for accounting, but they simply don’t cut it when you need to build realistic ...
Publicado en:
2010-03-11
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Resumen:
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of
how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling
change. Find out how this simple and significant way t (...)
Extracto del documento de
great white paper:
... Source: Tripwire, Inc. Document Type: White Paper Description: Do you
think great IT performance is achieved through luck or chance? ...
Publicado en:
2010-03-11
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Resumen:
While it’s great to find ways to keep up with mountains of e-mail, organizations must remember that e-mail is not a lightweight
communication tool anymore. For people and organizations swamped by critical information, throwing messages away is just not
an answer. Increasingly, knowledge workers are tur (...)
Extracto del documento de
great white paper:
Document Type: White Paper Description: While it’s great to find ways to
keep up with mountains of e-mail, organizations must remember that e-mail is not a ...
Publicado en:
2010-03-11
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Resumen:
Globalization and digital technologies provide great opportunities for companies operating in business to business (B2B)
markets. There are many strategies you can use to automate the demands of business communication so it is more reliable, efficient,
and profitable—and delivers more value to your (...)
Extracto del documento de
great white paper:
... Source: MIE Solutions. Document Type: White Paper Description: Globalization
and digital technologies provide great opportunities for companies operating in ...
Publicado en:
2010-03-11
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Resumen:
Wireless Fidelity (WiFi) has become a mainstream technology offering great benefits and efficiencies but carrying with it
unique security challenges. Unsecured WiFi provides an easy target for hit-and-run style attacks allowing hackers to cause
severe damage while remaining invisible and undetected. Igno (...)
Extracto del documento de
great white paper:
... Source: AirTight Networks. Document Type: White Paper Description:
Wireless Fidelity (WiFi) has become a mainstream technology offering great benefits and ...
Publicado en:
2010-03-11
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Resumen:
Whatever you’re building, your company’s success relies on your development team’s success. The path to building great software
is through requirements management. Companies that embrace this concept experience fewer errors and frustration, faster planning
and development cycles—and they’re (...)
Extracto del documento de
great white paper:
... Type: White Paper Description: Whatever you’re building, your company’s
success relies on your development team’s success. The path to building great ...
Publicado en:
2010-03-11
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Resumen:
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC).
A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for
application performance management. Learn how to migrat (...)
Extracto del documento de
great white paper:
... Source: NetQoS. Document Type: White Paper Description: The majority
of IT organizations are under great pressure to evolve to a next-generation network ...
Publicado en:
2010-03-11