CRM Integration with other Applications Features and Functions
CRM Integration with other Applications: Depending upon the size of the organization and the avenues by which customer interactions take place, customer related information can be used in a number of different places through any number of different applications. This question lists some of the applications that could be integrated into a single CRM system.
|
- Field sales force
- Internal sales force
- Call centers
- Web sites
- E-mail Application
- Sales order management
- Service/repair orders
- Warranty queries/returns
- Debt collection application
- Exception management application
|
|
Customer Relationship Management Features and Functions
|