Collections (Specific Functionality) Features and Functions
The system should transfer the customer and invoices to the debt collection program automatically once the invoice becomes past due. Once there the system should give users collection scripts and letter writing capabilities, call back scheduling, unlimited notes, level tracking where the debt is transferred up the line to a higher authority at a certain point in time, and workflow forwarding if the agent feels the debt needs to be discussed with other people. In addition, the system should notify the appropriate sales representative automatically and give them access to the information, but not necessarily the debt collection program as they might not be responsible for collections. Finally, there should be some form of review system.
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- Automatic trigger and transfer
- Route to predefined collections agent
- Displays past collections history
- Contact manager functions
- Collection scripts
- Level tracking and transfer
- Workflow forwarding with notes
- Collections review
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Debt Collection Features and Functions
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