Warranty Handling System Features and Functions
Supports Warranty Handling System: When a customer calls in with a complaint concerning a possible warranty claim, users should not have to research manually any information concerning the original shipment or warranty terms. The system should support a special inquiry screen that lets people see the details concerning the original shipment as well as all warranty qualification information. This includes any warranties offered by the company itself as well as any original manufacturers warranties. In addition, users should be able to input any notes concerning the customer's claim, pass that information on to anyone else that might be involved in this claim, tie into an RMA (Return Material Authorization) system to issue an RMA, and finally notify the receiving department that a return is expected. One last feature should be present. Although most reshipments are not scheduled until the defective merchandise has been inspected, users should have the ability to issue a no-charge sales order to replace the merchandise immediately, rather than waiting until the material has been inspected.
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- Displays original shipment details
- Displays seller's warranty information
- Displays manufacturer's warranty information
- Ties into claim handling workflow system
- Unlimited claim notes
- Ties into RMA system
- Notifies receiving department of return
- Create non-charge replacement sales order
- Assigns warranty/repair service appointments
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Order Entry (Set Up) Features and Functions
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