Problem Resolution Features and Functions
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- On-site
- At co-located site (where this is a hosted service)
- Combination of on-site and off-site locations
- Solves application problems within one hour
- Solves application problems within two hours
- Solves application problems within four hours
- Solves application problems within eight hours
- Solves application problems within one working day
- Local business-day telephone support
- Online support services
- Remote diagnostic service
- 24x7 emergency support
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Support Features and Functions
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