Work Definition Features and Functions

• Defines and handles complex or compound work-items comprised of several heterogeneous data elements, which are integrated into the same container or work package, including standard attachments, such as office documents, spreadsheets, and graphs


• Defines which participant should work on which activities and with what resources, and the different modes available for assigning work


• Assigns activities to participants' roles through graphical, drag-and-drop facilities


• Assigns activities to participants' roles through scripting or programming


• Defines and handles complex or compound work-items comprised of business and transactional data


• Defines and handles complex or compound work-items comprised of workflow, process-specific data such as data by process and activity history, task priority, and alerts


• Defines the business rules and the routing logic in the process through embedded (own scripting language) or external (callable UNIX or C scripts) scripting


• Defines and handles complex or compound work-items comprised for images (data from imaging tools)


• Defines and handles complex or compound work-items comprised for comments and annotation (free-form user comment attachments)


• Configurable workflow based on service type, feature set, and network or account attributes


• Configures supervisor, workgroup, and engineer relationships to tasks