Triggers and Scheduling Features and Functions

• Generates and manages notifications and alerts, including how the alerts are registered, logged, and to whom they are posted


• Deadline triggers (e.g., date, day-of-month, hour)


• Threshold triggers (e.g., based on predefined attribute values for work-items, such as all claims over $1,000 should generate alerts)


• Different types of events that can be defined as triggers of automatic actions, including timer triggers


• Scheduled triggers (periodic events, such as every eight hours or every week)


• Activity and work-item status (exceptions, processing status)


• External triggering events (an external application message or an operating system event)


• Defines automatic routing and escalation (routing to a supervisor) of a work-item as a result of a trigger activating


• Defines automatic reprioritization of an activity or work-item as a result of a trigger activating


• Automatically launches external applications or processes as a result of a trigger activating


• Defines automatic generation of alerts and notifications based on triggers


• Alerts mechanism determines whether the alerts are posted through an e-mail system, shown as a pop-up window, or created and routed as a special work-item


• Alert logging and maintenance keeps an audit trail of the alerts that are triggered along a process


• Participant notification warns participants about different work and process events


• Notifies group supervisor of reporting alerts and warnings


• Automatically calculates due dates based on services ordered with override capability