Adjustments Requirements Features and Functions
|
- Application of credit adjustments for current period
- Application of credit adjustments for previous periods
- Application of debit adjustments for current period
- Application of debit adjustments for previous periods
- Application of adjustments at any level in the account hierarchy
- Entering of a free format description of adjustments that appears on a bill instead of, or in addition to, a general description of the adjustment code
- Adjustments of specific outstanding invoices
- Adjustment for a specific item of the bill
- Application of a mass adjustment, using customer parameters such as customer type, service used, and date of subscription
- Adjustment amount based on authorization level
- Authorized adjustments and corrections to customer invoices
- Adjustments and corrections that are performed on a single bill, or group of bills, based on specified criteria. A valid reason is assigned to all adjustments and corrections
- Automatic correction of bill errors due to erroneous rating, charging, and transaction posting
- Adjustments that are reflected in real time on the customer account
- Tracking of adjustments and adjustment requests
- Audit trail for all adjustments
- Automatically calculate adjustment according to predefined parameters such as service used, dates used, and percentage of usage
|
|
Customer Communication Features and Functions
|