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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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IVRS Requirements Features and Functions

IVRS = interactive voice response system

  • Pre-call announcements for low balances or accounts nearing expiration

  • Balance inquiry

  • Account re-charging or top-ups

  • Announcements for account expiration

Customer Communication Features and Functions
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