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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Services and Supplementary Service Assignment Features and Functions



  • Viewing, by the CSR, of the available services and supplementary services

  • Sorting and filtering, by the CSR, of available services and supplementary services based on user defined criteria, such as the available services in a specified exchange

  • Determination, by the CSR, of required resources availability to fulfill the customer order

  • Temporary resource reservation based on customer requests, as well as linking of the reservation to the service order

  • Modification and deletion of temporary assigned resources

  • Permanent reservation of temporarily reserved resources

  • Authorized modification and deletion of permanently assigned resources

Provisioning and Activation Features and Functions
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