Revenue Assurance Reports Features and Functions

• Printing or saving to disk of all reports in formats such as MS Word, Excel, ASCII, PDF, etc.


• Summary and detailed reports


• Summary and detailed graphical reports, such as pie, linear, Gantt, etc.


• Reporting capabilities with flexible time periods (e.g., hourly, weekly, or monthly)


• Statistic capabilities with flexible time periods (e.g., hourly, weekly, or monthly)


• Use of log files to monitor internal fraud


• Reporting capabilities regarding alarms deleted, alarms on hold, all alarms, and alarms per agent


• Storage of call records allowing historical customer profiles, historical information comparison, etc.


• Provision of ad hoc reports, graphs, and statistics to be added for user specific needs


• Reporting of the duration in minutes or seconds, as set by the user


• Reporting tool that is fully integrated with the system


• Accessibility of all reports via any standard web browser