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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Trouble Ticket Resolution Reports Features and Functions



  • Reports on the volume of open tickets

  • Reports on the volume of tickets solved during a specified period

  • List of tickets based on status of call and assigned groups

  • Reports on ticket details and actions undertaken

  • Action register containing a date-wise log of actions undertaken

Application Specific Reports Features and Functions
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