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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Rating By Event Category Features and Functions



  • Type of service

  • Call duration

  • Distance based

  • Time of day

  • Day of week

  • Rate plan

  • Flat rate

  • Flat fee

  • Per event

  • Type of content

  • Type of customer

  • Unique customer ID (custom rate)

  • Originating zone/band (A number)

  • Terminating zone/band (B number)

  • Minimum price for a call

  • Special B numbers and short codes

  • Special A and B number pairs

  • Local calls

  • Extended local calls

  • "Free" calling zones

  • Domestic and international long distance calls

  • Roaming calls (incoming)

  • On-net calls

  • Off-net calls

  • Zone based, both to and from

  • Destination specific

  • Flag fall component

  • Flat fee

  • Free calls

  • Step rating

  • Volume rating

  • Minimum spends and consolidation of minimum spends at the customer level and the user level

  • Inbuilt calls and spends

  • Multiple combinations of the above

  • User defined elements and rules

  • Prefix based, both to and from

  • Internet bandwidth (Mbytes) and seconds or minutes connected

  • Answering service or paging call or peg counts

  • Time band

  • Rating for packet data

  • Configurability as to whether, for calls spanning different time bands, the whole call is charged at the initial time band rate or the call is charged at the appropriate rate for the time duration in each time band

  • Tariff class

  • Fixed charge

  • Call prices that can represent the sum of components that are computed based on these rating styles

  • Define and rate the quality of service (QoS) from elements within the CDR

Rating Features and Functions
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