Work Definition Features and Functions

• Define and handle complex or compound work-items comprised of several heterogeneous data elements, which are integrated into the same container or work package, including standard attachments such as office documents, spreadsheets, and graphs


• Define which participant should work on which activities and with what resources, as well as the different modes available for assigning work


• Assignment of activities to participants' roles through graphical, drag-and-drop facilities


• Assignment of activities to participants' roles through scripting or programming


• Define and handle complex or compound work-items comprised of business and transactional data - data from external transactional applications or databases


• Define and handle complex or compound work-items comprised of workflow process-specific data such as data by process and activity history, task priority, and alerts


• Define and handle complex or compound work-items comprised for data object linking and embedding - OLE or CORBA are automatically linked to data generated and maintained by other applications


• Define and handle complex or compound work-items comprised for images--data from imaging tools


• Define and handle complex or compound work-items comprised for comments and annotation--free-form user comment attachments


• Configurable workflow based on service type, feature set, and network or account attributes


• Configurable supervisor, workgroup, engineer relationship to tasks