General features for contact manager Features and Functions
Contact management is the management of all the tasks and information related to developing and maintaining relationships with the people with whom you do business.
|
- Multi-channel interaction manager
- Supports customer appointment scheduling using activity and calendar functions
- Supports receiving automatic notifications
- Records and views a complete history of all customer interaction, including faxes, e-mails, and calls
- Ensure accurate customer information through mandatory fields and duplicate record checking
- Create and save custom views and workspaces
- Synchronize data with personal digital assistant OS devices to access critical information from anywhere
- Audit information is maintained automatically
|
|
Sales Force Automation (SFA) Features and Functions
|