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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Customer Care and Billing (CC&B) Features and Functions

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. The TEC model of CC&B software covers mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services.

General Requirements

Mediation

Provisioning and Activation

Sales and Marketing

Customer Billing

Customer Care

Packages, Discounts, and Promotions

Accounts Receivable

Financial Systems

Enterprise Data Warehouse

Reporting

Telephony Products and Services

Utility Products and Services

CATV Products and Services

 CATV = cable television

IP Products and Services

 IP = Internet provider

EBPP Services

 EBPP = electronic bill presentment and payment

Technical Requirements

Customer Relationship Management (CRM) Features and Functions
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