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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Core Customer Care Reports Features and Functions



  • Creation of reports by the user

  • Availability of tools to create ad-hoc reports

  • Dynamic report extraction, i.e., the user chooses the search conditions

  • Export reports to external applications (such as Microsoft Excel) where the user defines the format (not a proprietary format)

General Requirements Features and Functions
Use this index to search for white papers related to commonly used search terms A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others 
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