CSR Support Features and Functions
CSR = customer service representative
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- Hardware and software (including all types of required user equipment at remote sites) required to set up central and remote CSR terminals at different premises around the country
- Location of such terminals decided during the implementation period of the system
- Terminals that can be used by subscriber service personnel for requests for new subscriber creation
- Terminals that can be used by subscriber service personnel for requests for change of subscriber status or category
- Terminals that can be used by subscriber service personnel for requests for provisioning of new services for existing subscribers
- Terminals that can be used by subscriber service personnel for inquiry regarding a subscriber's billing information
- Terminals that can be used by subscriber service personnel for payment of a subscriber's bills and updating of his account
- Terminals that can be used by subscriber service personnel for any request for change of name or address
- Terminals that can be used by subscriber service personnel for any other service provisioning activities found to be essential during implementation and later operation of the system
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General Requirements Features and Functions
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