Customers Features and Functions
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- Automatic validation of new customers to check if they have been customers before
- Changing of the customer hierarchy, such as the addition or removal of a level in the hierarchy
- Checking of the database to determine if a service for a certain customer is active
- Provision of information on a customer's status, including whether their account is active, selected for credit control, disconnected, terminated, or subject to legal action
- Prevention of the creation of a new subscription whose information already exists
- Block fields from being modified by CSRs, depending on their authorization and function. Items which are not open for modification, display as disabled
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General Requirements Features and Functions
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