Services Features and Functions

• Application enables a flexible tool to define new products and services, while continuing to support all services and products offered to customers


• Determination of if a certain customer has a certain service through checking in the database


• Real time interface between the billing system and the CRM system for definitions of services


• Association of services with tariff plans


• Ability to create bundles or packages of services, and to allocate a new pricing plan for the package


• Activation period for services: days, weeks, months, years


• Charges for services: onetime activation fee, recurring, or usage-based charges


• Selection, activation, deselection, and deactivation of any possible combination of the above characteristics by MML commands or by using a GUI-based interface


• Provisioning of temporary services and amendments to existing ones with user-configurable interfaces


• Customer, account, and service management designed such that the ownership of a service can be readily interchanged between different customers


• Recording of details of cancellation of service reasons at any stage in the process, by using unique reason codes that are directly related to the respective customer hierarchy level