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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Campaign Response Tracking/Measurement Features and Functions



  • Support the ability to track individual results from a particular campaign

  • Provide the flexibility to define and track various levels of response (i.e., e-mail opens, e-mail click-throughs, and purchases associated with the e-mail or inquiry then purchase, etc.)

  • Can track responses to an offer in a specific campaign as well as across campaigns over a period of time

  • Can track responses by offer or across campaigns within a period of time

  • Can associate a product with an offer definition such that offer performance reporting and product performance can be done

  • Can track responses to offers consisting of multiple parts

  • Provide real-time financial summary report

Campaign Management Features and Functions
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