Business Functionality Features and Functions
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E-Mail Response Management
E-mail response management uses web forms and rules based routing to manage inbound e-mails, which may prompt automatic e-mail confirmations and responses. It can further allow for customer data integration and reporting.
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Reporting
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CRM Analytics and Dashboards
Analytics applications use complex rule-based techniques, neural networks, pattern recognition, and other profile settings within peer groups to identify certain transactions and set thresholds for what is considered "normal" shopping behavior.
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Workflow
Provides the comprehensive business process management (BPM) capabilities needed to automate the long-lived, multi-step business processes common to all modern companies and their value chains.
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Document Management
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Internationalization
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Industry Vertical Module Availability
Industry vertical models are specialized vertical modules that provide out-of-the-box functionality, which matches industry-specific processes.
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Product Technology Features and Functions
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