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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Problem Resolution Features and Functions



  • On-site

  • At co-located site (where this is a hosted service)

  • Combination of on site and off-site locations

  • Solve application problems within one hour

  • Solve application problems within two hours

  • Solve application problems within four hours

  • Solve application problems within eight hours

  • Solve application problems within one working day

Product Evaluation Support Features and Functions
Use this index to search for white papers related to commonly used search terms A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others 
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