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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Workflow Features and Functions



  • Ability to define lead maturation workflows

  • Ability to automatically assign leads to maturation workflows based on lead attributes

  • Ability to manually assign leads to maturation workflows

  • Ability to define time-based workflow steps (e.g., reroute lead if not accepted within two days)

  • Support for alerts and escalations of incomplete tasks

  • Support for e-mail notification leads activities and status

Lead Management and Workflow Features and Functions
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