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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Reporting and Analysis Features and Functions



  • Provide pipeline status report

  • Permissions restricted reporting

  • Ability to analyze lead generation source effectiveness

  • Ability to analyze acceptance, rejection, and close effectiveness by sales individual or hierarchy

  • Ability to analyze attributes of good and bad leads

  • Ability to provide exception reports on inactive leads or overdue tasks

  • Ability to define and track various levels of response (i.e., e-mail opens, e-mail click-throughs, and purchases associated with the e-mail or inquiry then purchase, etc.)

Sales Lead Management Features and Functions
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