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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Internet Sales Features and Functions



  • Customer self-registration for login and password assignment and profile setup

  • Customer account and profile maintenance

  • Personalized one-to-one product recommendations are displayed to each customer

  • Up-sell and cross-sell recommendation engine

  • Product selection from an online product catalog

  • Real time access to product price and availability information

  • Shopping basket management

  • Shopping basket contents can be saved for future use

  • Alternate shipping address input and maintenance

  • Secure payment transaction processing

  • Credit card payment processing

  • PayPal payment processing

  • Automated order management

  • Order confirmation display

  • Automatic order confirmation e-mail

  • Automated order execution

  • Business rule configuration to accept or reject orders

  • Online order status tracking

Sales Applications Features and Functions
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