Customer Contracts (Agreements) Header Features and Functions

• Supports repair activities


• Supports sale of spare parts


• Supports loan of items


• Supports exchange of items


• Contracts are date controlled (start/finish)


• Possible to set contracts as preliminary


• Possible to set contracts as blocked/expired


• Possible to set template contracts


• Possible to copy of existing contract


• Generic or customer specific


• Multiple contracts allowed per customer


• Customer can be payer


• Another customer can be payer


• Can be linked to specific projects


• Can be linked to specific facilities and warehouses


• Automatic link to another customer for statistics


• Automatic link to another contract for statistics


• Includes customer contract reference


• Specifies material currency to be used


• Specifies labor currency to be used


• Specifies material currency exchange rate


• Specifies labor currency exchange rate


• Specifies multiple user defined penalties for delays


• Specifies cancellation period


• Option to validate items on customer order are listed on contract


• Specifies that serial numbers are for information only


• Specifies that serial numbers are validated against vehicle/equipment structures


• Specifies that serial numbers are validated against vehicle/equipment structures and inventory transactions are managed


• Specifies that modifications to equipment are included and will be proposed during order entry


• Specifies that warranties are included in the customer order check flow


• Specifies that the only the serial number received can be returned


• Specifies that any serial number can be returned


• Multiple material prices lists can be used


• Supports material sale price based on purchase agreements


• Supports material sale price based on specific customer price lists


• Supports material sale price based on last invoice price


• Supports material sale price based on average price


• Supports material sale price based on standard price


• Supports material sale price based on actual price


• Multiple handling charges can be specified


• Supports handling charge for all material used


• Supports differing handling charges based on material "item " groups


• Supports differing handling charges based on base price of material


• Supports handling discount for "used" ( secondhand ) material


• Supports handling charge for use of customers material


• Supports handling charge for use when exchanging material.


• Supports handling charge for subcontract activities


• Supports additional charges for high priority ( eg AOG, VOR ) orders; This relates to high priority orders such as Vehicle Of Road ( VOR ), Aircraft on Ground ( AOG ), Marine Industry Code 1 - each industry has its own acronym to indicate that this is a grade 1 stop situation where the vessel, vehicle, train or aircraft is taken out of service due to a fault - severe penalties can apply and maintenance organizations normally have stocks / systems / contact numbers / priority prices to manage these types of orders. Controls are needed to control abuse of this order - e.g. the registration number of the vehicle is often a mandatory field .


• Supports user defined charges


• Supports user defined charges per delivery


• Supports user defined charges for meter based invoices


• Able to specify maximum handling charges


• Able to specify maximum handling charges per order


• Able to specify maximum handling charges per transaction


• Able to specify maximum handling charges per item


• Hierarchy used for searching material price lists


• Price list for services performed can be calculated (e.g. time and material) or defined


• Warnings for maximum repair cost percentage


• Specifies layout of customer Invoice to be used


• Specifies monitoring/ progress lists to be used


• Specifies regulatory authority approval required


• Specifies versions of plans to be used for meter based contracts


• Specifies language to be used on all documents


• Specifies delivery method


• Specifies payment terms


• Specifies packaging terms


• Specifies freight terms


• Able to increase prices according to a price index


• Specifies index interval (year/month/days)


• User defined tables and information fields


• Multiple text blocks can be attached