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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Processing and Statusing Features and Functions



  • Conformance and processing per QS9000

  • On-line order statusing

  • On-line inquiry of product or serial number repair/service history

  • On-line inquiry of product or serial number repair/service history across business units

  • Support processing of machine generated auto notification for preventive maintenance or failure

  • Cataloguing and circulation of technical bulletins

  • Track tool assignment and calibration schedules

  • What-if scenario capability to confirm the best and available customer setup scenarios

  • Provide installation notification to field support organizations when the product ships

  • Auto notification of components flagged as "escalate upon failure"

Field Service and Repairs Features and Functions
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