Inventory Customer Service and Returned Goods Handling Features and Functions

• Customizable enquiry procedures


• Provides real-time product inventory and delivery status


• Order inquiry link to manufacturing status, capacity, ATP yield, and inventory status


• Access of customer and customer order information through a single screen, including open orders; order details, status, and history; invoicing, credit details, and payment application


• Invoices can be viewed or modified online


• Partial shipment against purchase order


• Reports shipment via line item, order, or pick slip numbers


• Generates work orders based on sales orders


• Work order status can be viewed and changed online


• Re-usable routings to support repetitive activity such as overhauls


• Tracking of item through repairs process and gathering of repairs-specific information such as a teardown report


• Gathering of labor to repairs order and issuance of materials to repairs order


• Return authorization or credit memos can automatically search the original sales order to use that information


• The system can recreate invoices for customers that did not receive their bills


• Invoices can be recreated at any moment, even after closing out an order


• Reports and analyzes customer service performance data


• Generates reports that consider customers' activities to determine the quality of customer service


• Algorithms for calculation of service levels


• Users can define procedures to calculate service levels


• Serial number tracks to customer location


• Link to sales order or invoice with automatic issuance of credit


• Determine disposition of goods before moving items to stock, repair, inspection, or an outside vendor


• Handles returned material authorization (RMA) in any format


• Generates returned material authorization (RMA) based on shipment history


• Material can be returned for replacement


• Product return authorization for rework


• Return Material Authorization (RMA) coordinates with shop floor schedule


• Tracks returned goods by lot or serial number


• Automatically send out credit memos and create RMA notices for receiving when material is returned