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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Service Contracts Management Features and Functions



  • Service contract type established by user

  • Service contract coverage codes

  • Service contract and warranty numbers

  • Renewal and expiration dates

  • Multiple service contract coverage options

  • Contract costs, terms, and conditions

  • Tracks service contract limits

  • Time and materials contract capability

  • Contractual activities include phone support, field repairs, and maintenance

  • Contract quotes

  • Customer credit checks and holds

  • Automates release from service contract for invoicing

Field Service and Repairs Features and Functions
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