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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Billing System Interface Features and Functions



  • Seamless interfacing with the billing system to exchange all necessary data

  • Provision of the billing system with necessary customer account information, such as subscribed products, services and supplementary services, as well as with details concerning billing options, such as bill format

Customer Care Features and Functions
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