Services Features and Functions
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- Application enables a flexible tool to define new products and services, while continuing to support all services and products offered to customers
- Determination of if a certain customer has a certain service through checking in the database
- Real time interface between the billing system and the CRM system for definitions of services
- Activation period for services: days, weeks, months, years
- Charges for services: onetime activation fee, recurring or usage-based charges
- Customer, account and service management designed such that the ownership of a service can be readily interchanged between different customers
- Recording of details of cancellation of service reasons at any stage in the process, by using unique reason codes that are directly related to the respective customer hierarchy level
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General Requirements Features and Functions
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