ERP for Municipalities Features and Functions
This Model helps municipalities define their needs for a software suite. This model assumes a medium sized town or city, managing its own roads, vehicles, water and sewer system
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Financials
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Human Resources
Human Resources encompasses all the applications necessary for handling personnel-related tasks for corporate managers and
individual employees. Modules will include Personnel Management, Payroll, Benefit Management, Employee Self Service, Health and Safety, Workforce Management, Workforce Planning and Training.
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Customer Care and Billing
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Maintenance Management
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Asset Management
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Project Management
Project management monitors costs and work schedules on a project-by-project basis. It usually includes the following sub-modules: project control, project analyzer, project budgeting, project timekeeping, project billings, contract management, and a workflow communicator.
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Quality Management
Quality management refers to the set of actions taken by an organization to ensure that it creates and delivers high-quality projects and services. In order to do so, organizations must comply to government regulations related to product quality, but they often also create and use internal requirements for quality control. Specific procedures need to be set up in order to ensure that the end results comply to internal or external quality standards. All these activities need to be well documented in order to provide the information needed when customers are not satisfied with the quality of the service received. Government agencies may also require this information for control and verification.
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Analytics
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Product Technology
This group of criteria defines the technical architecture of the product as well as the technological environment in which the product can run successfully. Criteria include product and application architecture, software usability and administration, platform and database support, application standards support, communications and protocol support and integration capabilities. Relative to the other evaluation criteria, best practice selections place a lower relative importance on the product technology criterion. This apparently lower importance is deceptive because the product technology usually houses the majority of the selecting organization's mandatory criteria, which generally include server, client, protocol and database support, application scalability, and other architectural capabilities. The definition of mandatory criteria within this set often allows the client to quickly narrow the long list of potential vendors to a short list of applicable solutions that pass muster relative to the most basic mandatory selection criteria.
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Enterprise Resource Planning (ERP) Features and Functions
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