Common Work-order Management Functionality Features and Functions

• Online service order requests


• Maintenance (facilities) department can create work order from service request


• Number control for service requests and work orders


• Encumbrance for maintenance work orders


• Work order priority assignment


• Work order scheduling


• Work order status


• Maintenance workers can add text information to a work order


• Automatic notification of assignment or completion of work orders


• Interfaces with the third party vendor systems for scheduling of preventative maintenance work orders


• Unlimited simultaneous work order requests


• Work order system interfaces with inventory management system


• Inventory maintains automatic re-ordering points based on usage information in work order system


• Image documents can be attached and reference by work order


• Handles charge-backs to departments for work orders and links to inter-company IDT or similar transaction document type


• Creates work orders without service request or preventative maintenance schedule


• Creates materials request to the purchasing system for materials that cannot be supplied by the materials inventory


• Includes an approval process prior to closing the work order


• Work orders may be closed and referenced to a project if the scope increases to require additional resources


• Purges or archives closed work orders based on user-defined criteria


• Sorts and queries work orders by any element in the work order module


• Identifies and prevents duplicate work descriptions for service requests or work orders


• Drill-down capability from the work order to the service request and other documents associated with the work order


• Assigns multiple personnel or teams to a work order


• Creates schedules based on work orders for individual personnel or trade groups.


• Maintains a history of all work orders and changes made by person making the change, the change made and the date


• Creates sub-work orders from existing work orders where additional work or circumstances require separate tracking of individual tasks


• Creates standard notifications or letters for scheduled preventative maintenance


• Modifies existing work orders by adding additional tasks or other changes


• Modifies the preventative maintenance schedule where scheduled maintenance is deferred due to conflict or other change


• Overrides or modifies preventative maintenance work orders prior to creation