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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Account (Company and Organizations) Management Features and Functions



  • Preconfigured accounts homepage and data records

  • Quick access to recently created, modified, or viewed account records

  • Import tool that automatically creates account records from contact records

  • Account record owner mass updates (for account reassignment)

  • Contact fields (such as contact name) that can be used as tokens within a URL to access other related Internet or intranet information

  • "Quick create" or "save as" functions (so that a new account can be created with minimal input)

  • Contact organization chart builder that can be used to indicate who reports to whom within an account

  • Preconfigured account list views (account record subsets based on user-definable filter variables)

  • Multiple account data record layouts that can be defined to handle accounts with different processes and data needs

  • Parent account designation that can be used to build hierarchical relationships between various account records

  • Use of account fields (such as account name or number) as tokens within a URL to access other related Internet or intranet information

  • Account record sharing model that supports account teams

  • Duplication of account record merges

  • Association (hyperlinking) of contact data records with account records

  • Association (hyperlinking) of opportunity data records with account records

  • Association (hyperlinking) of both open and closed activity data records with account records

  • Association (hyperlinking) of notes and file attachments with account records

  • Association (hyperlinking) of products in use data records with account records

  • Association (hyperlinking) of service request data records with account records

  • Association of contract data records with account records

  • Association (hyperlinking) of account team members with account records

  • Variety of predesigned account management reports that are available for immediate use

  • Predesigned account analytics (charts and graphs) that are available for display on dashboards and reports

Account and Contact Management Features and Functions
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