Demand Management Features and Functions
Demand management creates a critical connection between the service and project functions of the information technology (IT) organization. It provides a single view where demand can be evaluated and managed, while offering total visibility of resource utilization. Organizations know that IT governance, portfolio planning, and financial management are ineffective without a view into the service work that creates demand and taps precious resources.
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- Holistic view for IT executives of all demand points, including project work, service work, and incident-driven requests
- Complete insight into how staff time is spent on both project and service-oriented work
- Capture of all demands on the IT organization, such as project requests, service requests, incidents, ideas for new products, and services
- Enterprise-wide solution to capture, catalog, evaluate, and approve product or technology ideas, project requests, and early-stage initiatives
- Automatic calculation of the cost of the work performed on incidents and other requests, based on the resources assigned
- Tracking of incremental change requests from internal or external customers
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Portfolio and Project Management Features and Functions
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