Credit and Collections Management Features and Functions

• Provide a customer credit information screen allowing on-line entry and maintenance of narrative text


• Provide a customer credit information screen allowing on-line entry and maintenance of account credit limit (enforced by the order entry system)


• Credit limits per order can be input and maintained in the customer credit information screen


• Online entry and maintenance of key ratios can be done in a customer credit information screen


• Historical and statistical information about customer accounts are displayed on an online account performance inquiry screen


• Customer information is displayed on a collections call history screen


• Date and nature of collection calls is displayed on the collections call history screen


• Provide a call history screen for collections that allows a follow-up call to be scheduled on a call report ("tickler" to prompt collector)


• Automatically calculates a coded credit risk classification for each customer using rules set up in the accounts receivable system


• Supports credit policies and order entry system recognition of credit terms and credit limits


• Supports credit policies and order entry system recognition of cash on delivery (COD) status


• Supports credit policies and order entry system recognition of cash in advance (CIA) status


• Provides central control over credit policy information using parameters set and maintained in a company table, including credit limits by credit classification


• Customer master file is organized so that credit responsibility is split among multiple credit representatives


• Provides a credit hold report indicating all orders placed on credit hold and why


• Provides an account stratification report that shows the accounts stratified by their amounts due


• Prints dunning notices according to information on each customer record that indicates which notice in the series was last sent


• Prints dunning notices according to information on each customer record that indicates which one of several series of dunning notices the customer should receive


• Prints a dunning report showing which customer received which type of dunning notice


• Produces a listing of late customer accounts, where "late" can be defined and set parametrically


• Provides a call report that lists calls to be made by each collector, based on the collector's call history screen


• Provides a call report that lists calls to be made by each collector, stemming from an account aging past a certain date


• Prepares a file of credit transactions that can be sent to outside credit sources (credit interchange)


• Interfaces with the order entry system and shipping department by placing new orders on credit hold whenever CIA or COD terms apply to that account


• Interfaces with the order entry system and shipping department by placing new orders on credit hold whenever the order places the account over its credit limit


• Interfaces with the order entry system and shipping department by placing new orders on credit hold whenever the account has open invoices that have aged beyond a specified number of days


• Interfaces with the order entry system and shipping department by placing new orders on credit hold whenever the order is above the customer's per order credit limit


• Interfaces with the order entry system and shipping department by placing new orders on credit hold whenever the account is on credit hold


• Provides a fax interface that automatically transmits customer account information to customers who request it


• Provides a fax interface that automatically transmits credit reference information to other requesting companies


• Capability of deactivating a customer but keeping the history


• Allows user to view customer credit status