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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Accounts Features and Functions



  • Grouping of accounts hierarchically, particularly for marketing and billing purposes, as well as for internal reporting

  • Aggregation and separation of invoices of groups of accounts in order to satisfy most customers' financial reporting requirements

  • Allocation of passwords to a customer account profile, in order to provide a secure environment for customer requests. The existence of a password for differing levels of service will be distinguishable to the operator upon accessing the account

  • Identification of mobile subscribers by a unique account code number, which will be used by the CSR to query and update account or subscriber information

  • Account hierarchy, i.e., parent/child account relationships, no limit to the hierarchy levels

  • Creation, updating, and deletion of subscriber accounts

  • Flexible hierarchical customer account structure. Bills may be produce on any level of the hierarchy, per the customer request

  • Multiple addresses for an individual company or account (e.g., registered, invoice, billing and multiple delivery addresses)

General Requirements Features and Functions
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