Self Care (Web Interface) Features and Functions

• Secure access for all customers and users


• Access to account and subscription details


• Customer logging of inquiries and complaints


• Customer requesting, canceling, or amending of services


• Allow subscriber to view account information, such as subscribed services and client promotions


• View all billing information, current and historical, both billed and unbilled


• Internet self-care that allows the user to view account information, such as the current balance, billing cycle, and the date the next bill is due


• Internet self care that allows the user to view information about subscribed services and subscribed supplementary services


• Internet self care that allows the user to view client offers and promotions


• Multilingual interface as per customer preference


• Information that is dynamically updated to reflect the latest status


• Customer reporting of faults using the web interface. The fault report is handled in the call center as any other reported fault


• Language specific frequently asked questions


• Context sensitive help


• Product recommendations


• Requests to be contacted


• Customer requesting of a copy of invoices on-line


• Customer ordering of accessories on-line


• Customer activation of services on-line


• Customer viewing of both current and historical invoices on-line


• Customer viewing of both current and historical itemized invoices on-line


• Customer viewing of unbilled charges on-line


• Customer payments on-line, using, for example, a credit card, debit card, or direct bank transfer


• Notification of the customer by SMS or e-mail that the invoice is ready to view


• Customer changing of the user name on-line


• Customer changing of the cost center on-line


• Customer ordering of corporate standard reports on-line