General Features and Functions
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- Receival of the customer's fault ticket
- Generation of a fault ticket based on the report
- Dispatch of the fault ticket to the fault management center
- Tracking of the fault ticket until the fault is rectified
- Facilitation of easy registration and speedy resolution of customer complaints
- Logging of trouble tickets, and prioritize and categorize them
- Notification of customers, users, or user groups when a trouble ticket is created, modified, or closed
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Trouble Ticketing Requirements Features and Functions
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