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Software Evaluation Features and Functions

Before you can begin comparing enterprise software solutions, it's important to understand the features and functions that you need to run your business.Below, you'll find links to comprehensive models of features and functions for several types of enterprise software, accounting, asset management, business intelligence (BI), content management systems (CMS), enterprise resource planning (ERP), human capital management (HCM), product lifecycle management (PLM), product portfolio management (PPM), relationship management, and supply chain management (SCM). These feature/function models can help you better understand vendor offerings as you compare software solutions, including

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Customer Information Features and Functions



  • Captures customer’s address

  • Captures customer’s country of residence

  • Captures customer’s e-mail address

  • Captures customer’s name

  • Captures customer’s zip code or postal code

  • Captures customer’s secondary telephone number with area code

  • Captures customer’s telephone number with area code

  • Interfaces with a third party loyalty program

  • Interfaces with a standalone CRM system

  • Stores buyer cycle ID

  • Tracks primary store number for customers

Master Features and Functions
Use this index to search for white papers related to commonly used search terms A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others 
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