Analytics and Reporting Features and Functions
Service, repair, and obsolescence are where the "buck stops" in business. All the engineering and product errors, demand product mismatch errors and just plain customer responsiveness errors, keep customer support organizations hopping. Therefore the service planning system is a wealth of information for many organizations who are accountable for product planning and design, asset and capital management, and general customer relationship management. Therefore analytics and reporting features are not just designed to enable functional excellence, but also to feed these other key areas of the value chain.
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- Revenue analysis and reporting
- Route diagnostics and metrics
- Service level costing analysis
- Service level metrics reporting
- Inventory turns/cost metrics reporting
- Transportation costs metrics reporting
- Labor costs metrics reporting
- Warehouse space costs and utilization metrics reporting
- Returns metrics reporting
- Repair metrics reporting
- Failure rate analysis
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Service Parts Planning Features and Functions
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